Contact - Help & reporting errors

Send feedback, request support, request a local installation, etc.

There are multiple ways to contact the team. Whichever method you choose, please ensure that you include as much information as possible to help us understand your situation.

Additionally, please add to your safe domains and safe senders list to prevent our responses from going to your spam folder. You may hear back from us via several email addresses

Secondary method of contact

If you cannot access the form for any reason, please email us at data-flo(at)

Information to include

The more information you provide about your situation, the more quickly we can get you a response:

  • you & your organisation

  • the URL for your data-flo

  • exact error messages

  • screenshots (not containing any sensitive information)

  • example data (not containing any sensitive information)

  • a clear description of the question or problem

  • what efforts you've already made toward a solution

Interested in an on-prem installation?

Data-flo can be installed locally (on-premise) behind your firewall to enable you to visualise sensitive data safely. To request a quote for the supported, Docker-packaged instance, please email data-flo(at)

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