Contact - Help & reporting errors
Send feedback, request support, request a local installation, etc.
There are multiple ways to contact the team. Whichever method you choose, please ensure that you include as much information as possible to help us understand your situation.
Additionally, please add @cgps.group to your safe domains and safe senders list to prevent our responses from going to your spam folder. You may hear back from us via several email addresses @cgps.group.
The best way to contact the CGPS team is by filling out this web form, which will populate a help request in the team's internal system (in a platform called ClickUp). https://forms.clickup.com/26483244/f/t86hc-5287/GPMM9RGVFL00LABGLN
If you cannot access the form for any reason, please email us at support(at)cgps.group
The more information you provide about your situation, the more quickly we can get you a response:
- you & your organisation
- the URL for your data-flo
- exact error messages
- screenshots (not containing any sensitive information)
- example data (not containing any sensitive information)
- a clear description of the question or problem
- what efforts you've already made toward a solution
Data-flo can be installed locally (on-premise) behind your firewall to enable you to visualise sensitive data safely. To request a quote for the supported, Docker-packaged instance, please use the form below: